Browse our collection, add your favorite pieces to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

Orders can only be changed or cancelled before they are shipped. Please contact us right away at customercare@cocomiddleeast.ae if you need help.

No, you can shop as a guest. But creating an account lets you track your orders, save favorites, and enjoy a faster checkout.

• Full-priced items can be returned or exchanged within 15 days of delivery.
• Sale items can be returned or exchanged within 7 days.
• Items must be unused, unwashed, and in original condition with tags attached.
• Jewellery and accessories cannot be returned or exchanged.

You can:
1. Return in person at our store – 1st Floor, North Oval Court, Dubai Festival City Mall.
2. We offer the option of returning your items using our home collection service. The cost of the return request is 20.00 AED , which will be deducted from your refund.
If you have purchased as a registered user, you can request the return from the Returns section of your account.
If you have made aguest purchase, you can request it by accessing the link that appears in any of the emails we sent you about your order.
Once you have made the return request, a carrier will pick up your package at the address of your choice within 24-48 hours.
You don't need to print any return label, the courier will bring it with them.
Bear in mind that this option is only available for online purchases.
It is necessary to include a purchase receipt.

Returns within the UAE are at a charge of AED 20 which will be deducted from your refund amount.

Refunds are processed within 7 to 14 working days after we receive and inspect the returned items. Refunds are always issued to your original payment method.

We currently ship across the United Arab Emirates.

• Orders above AED 250 enjoy free shipping.
• Orders below AED 250 have a flat fee of AED 25.

Delivery usually takes 3–5 working days. Some areas may take a little longer.

Once your order is shipped, you’ll receive an email and SMS with your tracking number (AWB).

Orders will be delivered to your nearest Aramex office. Additional charges may apply.

• Full-priced items can be returned or exchanged within 15 days of delivery.
• Sale items can be returned or exchanged within 7 days.
• Items must be unused, unwashed, and in original condition with tags attached.
• Jewellery and accessories cannot be returned or exchanged.

You can:
1. Return in person at our store – 1st Floor, North Oval Court, Dubai Festival City Mall.
2. Request a courier pick-up via customercare@cocomiddleeast.ae.

Returns within the UAE are free of charge.

Refunds are processed within 7 working days after we receive and inspect the returned items. Refunds are always issued to your original payment method.

Exchanges are available for size or color of the same product, or for another product of equal or higher value.

If you receive an item in damaged condition or different from what you ordered, contact us immediately at customercare@cocomiddleeast.ae. We’ll replace it or process a refund, including shipping charges.

We accept Visa, MasterCard, American Express, debit cards, and major digital wallets (Apple Pay, Google Pay).

Yes. All payments are processed through secure, encrypted gateways.

Promo codes cannot be combined. Only one code can be used per order, and they are not valid on sale items.

Every product page has a size guide. If you’re between sizes, we recommend sizing up for comfort.

Some of our styles are limited, but you can sign up for back-in-stock notifications on the product page.

We do our best to display true colors, but variations may occur due to lighting or screen settings.

We collect details like your name, email, and order information to process transactions, improve your experience, and keep you updated on your orders.

No. Your details are never sold or shared, except with trusted partners who help us operate our website and deliver your orders securely.

Yes, cookies help us improve your shopping experience, personalize offers, and analyze website traffic. You can manage or delete cookies in your browser settings.

Email us at customercare@cocomiddleeast.ae or call us at +971509601138. Our team is available during business hours to help you.